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Brad Smith

Hosting Reviewer

SiteGround is a popular shared hosting provider that offers its users multiple different hosting options.

These include WordPress hosting, cloud hosting, and even dedicated servers.

SiteGround review

We paid for a shared hosting account, set up a live test site, and have been closely tracking their performance with a third-party tool to provide this unbiased, transparent review.

Overall, SiteGround ranks near the top of all web hosting companies for both uptime (99.99%) and speed (457 ms). Their customer support team is knowledgeable, fast, and friendly. All plans come with a CDN, SSL certificate, and email accounts.

However, there are some downsides too.

Let’s dig in.

General Info & Hosting Overview


Our Rating:

Our Verdict: 5.0

SPEED: 457 ms (January 2021 to December 2021)
UPTIME: 99.99% (January 2021 to December 2021)
SUPPORT:24/7 Live Chat, Phone, Knowledge Base
APPS:Supports More Than 500 Applications
FEATURES:Unmetered Bandwidth, 10 GB Storage, Website Builder, and Free Email, Free SSL and CDN, Daily Backup
HOSTING PLANS:Shared, WordPress, Cloud, Reseller, Enterprise, and Dedicated Servers
SITE TRANSFER:Yes
PRICING: Starting at $3.99/mo (renews at $12.99/mo)

Pros of Using SiteGround Hosting


SiteGround starts strong with 99.99% uptime, above-average speeds, and tons of extra features that are perfect for both beginners and power users.

1. Good Performance – 99.99% Uptime in Last 12 Months

SiteGround’s uptime performance has been nearly perfect over the last year. Their 99.99% average puts them among the most reliable hosts we’ve reviewed.

Strong uptime like this keeps website visitors happy. But more importantly, it means your site is almost guaranteed to be working around the clock so you won’t miss out when your customers want to make a purchase, either.

SiteGround last 12 month average speed and uptime data
SiteGround’s last 12-month average uptime (monitoring since 2017) | See stats

Last 12 months average uptime:

  • December 2021: 100%
  • November 2021: 100%
  • October 2021: 99.97%
  • September 2021: 100%
  • August 2021: 100%
  • July 2021: 100%
  • June 2021: 100%
  • May 2021: 100%
  • April 2021: 100%
  • March 2021: 100%
  • February 2021: 99.99%
  • January 2021: 99.91%

2. Above-Average Load Time (457 ms)

Site speed is easily the second most critical factor when choosing a host.

For starters, research by Google shows that 53% of people will leave your site if your page doesn’t load within three seconds.

Furthermore, you can’t do much to fix a slow host. You might be able to compress images to lighten their weight. You might be able to load them through a CDN to take some pressure off your server. But it wouldn’t make much of a difference if the host is not delivering good speed.

Fortunately, you don’t have to worry about that with SiteGround.

SiteGround last 12 month average speed data
SiteGround’s last 12-month average speed (monitoring since 2017) | See stats

Their above-average loading time of 457 ms isn’t the fastest we’ve seen, but the good news is that SiteGround has delivered gradually faster speeds throughout the whole year, being almost 200 ms faster than during the last testing period (651 ms).

3. Good Customer Support Experience

SiteGround provides a knowledge base for customers to find their own quick answers. Otherwise, you can call in over the phone or use the 24/7 live chat.

For this latest test, we opted for the live chat option and we were connected with their customer rep in less than a minute.

Unlike some other hosts, there was no noticeable delay in answers. So it seemed like he knew what he was talking about (even though it sounded a bit salesy at first) and didn’t have to look up answers each time we sent over a new question.

SiteGround live chat

In total it took us less than four minutes to get a reply to our questions.

4. Free WordPress Migration

Whenever we see web hosts come out with a “DIY migration” option, it makes us a little anxious. That’s because most of them aren’t great, and they end up putting more burden on the customer.

SiteGround might be the exception to this rule, though. They’ve created a free WordPress Migration plugin that you can upload to any site.

SiteGround WordPress migration plugin

There aren’t any long and boring walkthroughs, either. You simply generate a token from inside your SiteGround hosting account and the plugin will quickly help do the heavy lifting.

Yes, it still requires you to do a little work. But the good news is that you can migrate as many websites as you want with this option. (In comparison, some hosts that offer “free migrations” cap it after only a few, forcing you to pay after a certain point.)

If you’d rather have some professional, hands-on help, SiteGround will throw in the free service on their higher-tier plans (GrowBig and up).

If you exceed the limits on each plan, they charge a nominal fee of $30 for each additional site.

5. Free SSL Certificate and Content Delivery Network (CDN)

Google Chrome has started actively warning people if the site they’re trying to reach doesn’t have an SSL certificate set up.

SSL helps to protect any information sent back and forth between the user’s device and the website, including personal details like IP addresses or credit card numbers. If left unsecured, hackers and others could easily intercept this information. So Chrome is looking out for web users’ best interest here.

In other words, that basically makes SSL certificates a requirement on all websites today. And thankfully, SiteGround throws these in for free on all plans.

The other bit of good news comes in the form of a free Cloudflare CDN (Content Delivery Network). CDN stores large files, like images, on many servers in different locations around the globe. This helps to make sure that the files are stored as close as possible to site visitors, making them faster to access.

SiteGround has servers spread out over three continents, which helps to keep loading times fast and provide a good customer experience.

6. Beginner-to-Advanced Features Available

SiteGround has a little something for everyone.

Beginners and bloggers will like that you can install popular website builders like Weebly in just a few clicks. Weebly features a simple drag-and-drop editor so you can take full control over the look and feel of your site (without having to dive into code).

Other than Weebly, SiteGround also has deep integrations with WordPress, Joomla, and Drupal. Each of these apps can be installed quickly and painlessly. No need for a developer to help you out.

However, if you already are a developer, you’re in luck, too.

You’ll get Git pre-installed on bigger plans, along with SSH, WP-CLI, SFTP, and phpMyAdmin. They have multiple PHP versions at your disposal. Multi-level caching is available. And you can also get access to staging environments for sites to prep or test before pushing new features into production.

SiteGround also helps out with security, using a proprietary, AI-bot prevention tool that tries to snuff out new attacks before they hit. Their data reports that anywhere from 500,000 to two million brute-force attempts are blocked on their servers each hour.

So you’re not left alone to deal with these headaches, either.

7. 99.99% Uptime Guarantee

Remember that solid 99.99% uptime average? Well, there’s a reason SiteGround doesn’t falter here – it would cost them a lot of money.

Often, when you dig into a web host’s terms of service, there’s only bad news buried in the fine print.

SiteGround surprised us in a good way. Under their Service Level Agreement, they guarantee “network uptime of 99.9% on an annual basis.” If they ever dip below that threshold, you will get compensated with free months of hosting.

Now, there are a few conditions to how the uptime is calculated. Any scheduled or emergency maintenance issues are exempt. If something you do causes downtime (such as exceed resources, install applications that don’t work, or violate terms), then SiteGround does not take responsibility. Any major external attacks on their systems could sidestep this policy, too.

8. 30-Day Money-Back Guarantee

SiteGround features a full 30-day money-back guarantee on all shared hosting plans.

Like many other hosts, domain name fees and any other “extras” are usually not refunded. And this refund policy only applies to brand new customers. So you can’t get refunds on renewal plans.

Cons of Using SiteGround Hosting


SiteGround impressed us with near-flawless uptime and their guarantee of free service if uptime dips below 99.99%. Their loading speeds are quite good, even if they’re not the fastest out there. Also, SiteGround offers a variety of apps to make both beginners and advanced users happy.

However, there are a few drawbacks to consider before signing up. So here are some of the bigger issues we ran into during our hands-on test.

1. Higher Renewal Rates

SiteGround’s cheapest plan, StartUp, features a $3.99/month advertised price on their website. Although, it’s not the cheapest price we’ve seen among other hosts, it’s still pretty reasonable.

However, there’s a catch.

Almost every web host we’ve reviewed to date uses the same trick. They get your attention with a low introductory rate, only to double (or even triple) the price when it’s time to renew.

For example, that $3.99/month rate jumps up to a whopping $12.99 when you renew. SiteGround’s other plans hike up to $22.99 and $34.99/month.

The best solution to this is to lock in the longest term possible to take advantage of that low rate for as long as you can.

2. Limited “Cheap” Plan

SiteGround’s pricing on their lowest plan is comparable to the competition so it seems like a good deal when you first look at it.

However, the plan features don’t line up exactly.

For example, you get one website and only 10 GB of web space to handle around 10,000 monthly visits. This plan also features unlimited traffic (or unmetered bandwidth). However, if your site is getting anywhere close to those limits, performance is going to suffer.

That means it’s good for smaller sites that might not hit those thresholds for a while. But if your site starts becoming bigger, you’ll probably have to upgrade and pay more for increased resources.

3. No Free Domain Name

Most web hosts throw in ‘freebies’ to attract new customers.

That often includes the low introductory rate and additional services like email or migrations.

A free domain name for the first year is almost always on that list, too.

SiteGround domain name pricesSiteGround, unfortunately, doesn’t do that. If you don’t already have a domain name, they’ll charge you for one from day one, starting at $15.95/year for .com.

SiteGround Pricing, Hosting Plans & Quick Facts

SiteGround has three shared hosting tiers. Here are the costs and highlights:


StartUp PlanGrowBig PlanGoGeek Plan
Pricing $3.99/month
Renews at $12.99/mo
$6.99/month
Renews at $22.99/mo
$10.79/month
Renews at $34.99/mo
Websites1UnlimitedUnlimited
BandwidthUnmeteredUnmeteredUnmetered
Storage10 GB20 GB40 GB
Email AccountsUnlimitedUnlimitedUnlimited
Other Features• On-Deman Backup Copies
• Speed Boosting Caching
• Staging
• Add Collaborators
• White Label Clients
• Ultrafast PHP
• Priority Support

Quick Facts

  • Domain: No. Domain prices start from $15.95
  • Ease of Signup: Very easy, one-page sign-up process.
  • Money-Back: 30-days money-back guarantee.
  • Payment Methods: Credit Card (there are other options available through chat)
  • Hidden Fees and Clauses: Renewal rates are higher. And you have to pay for a domain name (no freebie).
  • Upsells: A few… but nothing too bad.
  • Account Activation: Quick account activation.
  • Control Panel and Dashboard: cPanel
  • Installation of Apps and CMSs (WordPress, Joomla, etc.): Quick and easy install of popular apps and CMSs using Softaculous.

Do We Recommend SiteGround?

Yes, we do.

SiteGround has delivered solid uptime for a few years now. And their uptime guarantee makes sure that you’ll probably never have any major downtime issues.

Their site speed is pretty good, too. That’s thanks to their servers spread out over three continents and free Cloudflare CDN account. They also give you free SSL on all plans.

Moreover, their pricing is good if you take advantage of the longest term possible. Otherwise, you’ll end up hitting those high renewal rates sooner. Bring your own domain, too, to escape another fee.

Visit www.SiteGround.com


P.S. Have you used SiteGround before? Please consider leaving a review below — good or bad — doesn’t really matter as long it’s helpful to our visitors. Thanks for your support.

127 user reviews for SiteGround

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    Paul

    5  — March 22, 2022

    Excellent support

    Fast and professional support, difficult tech problems solved quickly, professionally and competently. We had an email issue which we could not resolve and the chat support was activated quickly and enabled us to share the problem including screenshots. Thank you

    Sarah H

    5  — March 13, 2022

    Transfer of Ownership Clarifications

    I needed to know how the hosting situation would play out when transferring ownership of a site to the client/end-user. I got thorough info that answered not only my first question but several more I hadn’t even asked yet! Very pleased with the assistance and the functionality of the product/service.

    Leslie

    5  — March 13, 2022

    Site Migration Enquiry

    Comprehensive professional advice and a perfect solution agreed. Excellent friendly service. I would highly recommend Siteground having used them previously too! At the end of the day you only get what you pay for and if your business requires fast service for mission critical customer experience then you need a comprehensive hosting provider.

    TANJOH K

    5  — March 11, 2022

    Awesome Services

    Great services and awesome support. Virtually 0% downtime since I started using siteground hosting services. Support is 24/7 with always positive results. Apart from the hosting, the security is awesome and does not leave out the speed with which sites load.

    Tim

    5  — February 21, 2022

    Got just what I needed

    Siteground customer support again does a marvelous job.

    I was baffled at the next steps for pointing an outside domain to hosting on Siteground. The nice person on the chat helped me through the process smoothly, and even sent a link to a tutorial that would help me through the next steps I need to take.

    Wish I knew the name of the rep I dealt with – he or she was very good, and deserves recognition.

    nome

    5  — February 19, 2022

    Fast and to the point

    Took less than a minute to respond to my query and got all the support needed to sort out the issue with my new domain name I bought within 5 minutes. The customer support was very knowledgeable and was able to help someone like me that is new to this stuff.

    Impressive support

    Vicki

    5  — February 2, 2022

    Love Siteground

    I have been with siteground for quite a few years now and would never change as they have been so supportive to me. Highly recommend them. They have a great support team that have always helped me out no matter what. Simply the best. Thanks to the team at Siteground.

    Cesar R

    5  — February 2, 2022

    Excellent Support

    SiteGround’s support is always at hand when I need it. I never have to wait more than 3 minutes and someone is chatting with me right off.

    Support always resolved my issues with ease and fast.

    The best hosting I ever had after many years with others.

    Sue

    5  — January 25, 2022

    Outstanding Customer Service

    Hosting is the lifeblood of your website. Things can go smoothly for years, but when your site is down, it’s all hands on deck. SiteGround has maintained their superior customer service despite their growth over the years and I highly recommend them!

    Dave

    5  — January 17, 2022

    5 Stars for support

    As a newcomer to WordPress, I’ve found the learning curve to be a little steep. In fact, I may have abandoned the platform all together if it weren’t for the support staff at Siteground. They’ve been phenomenal when I’ve found myself ready to throw in the towel, and the patience with my elementary questions has been world class!

    Jonathan A

    5  — January 7, 2022

    Absolutely Fantastic!

    Absolutely fantastic customer service. Immediate responses every time. They are quick, knowledgeable, and I couldn’t recommend SiteGround enough. I have requested service through their chat feature a couple of times now and the responses and level of support have been consistent every time. Hands down phenomenal.

    Jenna

    5  — December 27, 2021

    Excellent service

    I had an issue changing my DND records and reached out for help at Siteground. Once I found the chat area, I was able to get immediate assistance and they helped me resolve the issue. They gave me easy step-by-step instructions and were very pleasant to converse with. Great service, happy customer!

    James F

    5  — December 24, 2021

    Great Support

    Great support staff at your fingertips 24/7.

     

    Queries answered promptly. Very understanding and helpful.

     

    Had a few small issues none of which were related to Siteground, however their staff were able to assist me and helped breathe a little easier.

     

    10/10 for customer service

    Cristina C

    5  — December 23, 2021

    Support – ROCKS!

    Siteground Support is amazing! I waited only a couple of minutes for the CHAT support and after a great conversation – PROBLEM SOLVED! Amazingly knowledgeable, helpful, courteous, and PATIENT! The Siteground Support team and Atanas in particular, are AMAZING! Thank you!

    Barry M

    5  — December 22, 2021

    Great Service, Again…

    Aleksander assisted me in concisely advising me on a migration strategy. I’m more than satisfied with his service. My requirement was to transfer a sub-domain to another primary domain both hosted by SG. To make my life simple, I’ve decided to have the SG expert team accomplish this task to ensure a complete and accurate migration.

    Keep it up SiteGround. And happy holidays!

    Nicole S

    5  — December 15, 2021

    So helpful!

    Tech support was so speedy and helpful, and the representative really outlined the steps to fix my problem in a concise and easy to understand way. I was very impressed by the short wait time. I was assisted in less than one minute.

     

    Thank you so much!

    Adebowale

    5  — December 13, 2021

    Domain Name erros

    I had an issue with my website not loading as expected. The support I worked with was able to identify the issue and resolve it immediately.

    I am grateful for the professionalism.

     

    One more thing, Siteground has an excellent hosting service with good response speed.

    zulfiqar a

    5  — December 9, 2021

    Very helpful

    SiteGround is great. I trust them with my sites. Excellent customer service. Prompt replies. Always willing to help staff.

    Representative was very helpful and courteous. Provided good information.

    Helped me to fix site issues.

    Was knowledgeable I recommend Siteground

    John S

    5  — December 7, 2021

    Lost email assistance

    Outlook lost my older emails in my Inbox. Support walked me step-by-step through the Restore process and helped me retrieve those lost emails.

    Very good support. They were quick to respond, were patient to answer my questions, guiding me through the process. I am very pleased we chose SiteGround for our website and email.

    Lindsay

    5  — December 6, 2021

    Wonderful help

    Viktor helped me so much today, and he did it really fast while still being patient and polite. Thank you so much. 10/10. Somebody give that man a raise! I am beyond pleased and will continue to stay with siteground for quite some time I do believe.